Platform Governance
Assigning store permissions by staff responsibility
Map ecommerce staff duties to store permissions, check role limits and manage access changes without giving everyone administrator rights.
Desk
Desk Platform Governance
Focuses on platform ownership, security, scalability and long-term governance after implementation.
Platform Governance
Checking platform backup and recovery options
Check what an ecommerce backup includes, how it can be restored and how to account for orders placed after its recovery point.
Platform Governance
Deciding when to remove an app rather than add another one
Decide whether to keep, reconfigure, replace or remove a store app after checking its unique work, dependencies and data.
Platform Governance
Documenting the platform decision for future teams
Create an ecommerce platform decision record with the chosen configuration, evidence, trade-offs, open assumptions and review triggers.
Platform Governance
Ecommerce platform governance
Assign owners, map apps and customisations, and approve store changes with clear release and recovery checks.
Platform Governance
Ecommerce platform security and access
Plan staff permissions, app access, backups and account recovery for an Australian ecommerce store, with clear owners and checks.
Platform Governance
Maintaining an inventory of installed store apps
Build an app register for purpose, ownership, connections and billing, then reconcile it with store and supplier records.
Platform Governance
Planning content and commerce ownership across systems
When content and commerce live in separate systems, assign one source of truth for each field and one person who approves its publication.
Platform Governance
Planning emergency access after an administrator leaves
Prepare an ecommerce administrator handover, secure departing staff access and identify supported account recovery routes.
Platform Governance
Planning for more stores without duplicating every system
Decide which product, stock, order and app records to share when adding brand storefronts or separate stores.
Platform Governance
Reviewing app access to customer and order data
Check what ecommerce apps and API credentials can read or change, why they need it and how to remove access safely.
Platform Governance
Reviewing unnecessary storefront customisations
Find theme and app customisations, judge the customer task they serve, and remove unneeded work through a controlled change.
Platform Governance
Scheduling platform changes around trading periods safely
Use a trading calendar, change scope and available support to choose release windows and check the store after each change.